Sumit Grover

Internet Intelligence | IT Security | Digital Technologist | Content Development | Technical Trainer

17+ years’ experience in Information Technology, IT Security and Customer Services.
Security Certifications – CEH, CHFI from EC-Council
Areas of expertise: IT Security & Forensics, Customer Relationship Management, Marketing.
Operations Management: Process planning, Target consolidation, Set and Maintain SOPs, SLAs, CTQ (Critical to Quality) / CTP (Critical to Process) targets. Also involved in New Product Development.
Customer Relationship Management: Requirements gathering, identify, implement and optimize areas of improvement
Founder of CyberGeeks.in - http://cybergeeks.in
Recognized by MPAA for conducted investigation on Dynamic DNS based servers to track Blu-ray quality movies
Guest Speaker @ Management Education & Research Institute, Delhi (IT Seminar Aprendemos 2011, 2007)
Name referenced in published articles in national dailies

Manager – SAP ReFX Operations, Aircel Ltd
Sep 2009 - present

Successfully conducted Fraud detection, Forensic Investigation and Analysis related to rental components paid out to avoid financial leakages while handling Contract Governance role.
Managing the operation for SAP ReFx module for system enhancements and customizations.
Data Analytics for contract governance of various categories for best practices towards management of payouts.
Conducting Trainings sessions for CXO on new Tools and Technologies

Manager – Anti-Piracy Operations, Motion Picture Association of America (MPAA)
Nov 2008 – Aug 2009

Spearheaded the Analyst and Monitoring team to track Hollywood movies to prevent piracy.
Actioned on the intelligence reports for India and APAC to avoid pre-release piracy.
Accelerated relationship with local Enforcement agencies and ISPs for evidence collection and legal action.

Manager – Digital Investigations, Lall & Sethi Advocates
Apr 2006 – Nov 2008

Managed the MPAA account for Anti-Piracy operations.
Facilitated business development strategy for existing and new clients.
Successfully tracked and monitored the social media, online stores, internet forums for IPR, brand, marks and copyright protected content and report generation.
Achieved remarkable tracking of counterfeit/pirated software. Expansion of services for investigating digital threats.
Engineered the Common Law Search, by creating the repository of public databases.

Solutions Delivery Manager, Orange Business Services India Pvt. Ltd.
Jul 2005 - Apr 2006

HNI Relationship Manager, Vodafone Essar Ltd.
Oct 2002 – Jul 2005

Technical Support Representative, TFIL (Infotech Division)
Jan 2001 – Sep 2002

Bachelors in Computer Applications (BCA) | 2003
(Indira Gandhi National Open University, New Delhi, India)

Senior Secondary Certification (SSC) (CBSE) | 1999
(Ahlcon Public School, New Delhi, India)

Navbharat Times (Hindi) – “Dangerous Flaw in Wi-Fi Networks”, Sep 2, 2008, p. 10.
The Times of India – “War-drivers target Wi-Fi networks”, Sep 1, 2008, p. 1.
The Economic Times – “Investigators lose direction as terrorists go tech-savvy – Ultra modern techniques: Steganography, Wardriving become latest tools”, Aug 6, 2008, p. 6.
The Economic Times – “Code Red! Hackers now hit the road for mischief - Network leakages at residences offer wardrivers easy hotspots”, Sep 19, 2007, p. 1.
Guest Speaker @ Aprendemos 2011 – “Social Networking – Is it really secure?” (annual IT Seminar at Management Education & Research Institute, Delhi)
Guest Speaker @ Aprendemos 2007 – “Wireless Networks – A hacker’s paradise!”